NC Express Services Inc. is locally owned and operated. We have been providing service and repair to the Triangle area for over a decade. Our team takes great pride in offering our customers excellent service. We always put our customers first, from the moment we answer the phone. Our goal is to provide you with safe, reliable and expert service.
Bob Wagner, Owner
In my 40 years in the service industry, if there is one thing I can tell you about service technicians, it’s that good technicians are hard to come by. Oh! I know that most service technicians will tell you that they can do service work but the test comes in the field. I want my customers to have their service problems repaired quickly with as little disruption to their lives as possible and therefore am always looking for superstar employees. If your service technician doesn’t perform up to your expectations I want to know about it! Call and ask for me personally and I will make sure you are 100% satisfied.
Facts about Bob
- He received his first electrical contracting license in 1986.
- He has been married to Laura for 38 years, has three children, seven grandchildren
- He has written 3 books View Here
- He is the owner of Blue Collar Profit Masters (A social networking & business coaching site for contractors)
- He coaches 1-2 businesses or individuals per month, helping them succeed
- For all of you antique, Jewelry and collectible lovers, his wife Laura owns Collectors Corner.
Lisa Lass, Customer Service Representative
Hello, I’m Lisa Lass and I am here to provide you with excellent customer service! I moved to the Raleigh area 14 years ago after coming down here on vacation to visit a friend and then falling in love with the area and its wonderful people. I enjoy traveling as often as I can, even if it’s just a day or weekend trip to the beaches or mountains of NC. I also like making jewelry and doing a variety of other arts and crafts. The best part of being here at NC Express Services is that we are all part of a family working together with one goal in mind – taking care of our customers’ service needs. When you call to schedule an appointment, I’ll be here ready to answer your call and happy to help!
Jennifer Smith, Warehouse Manager
Hello, I am Jennifer Smith, I am the warehouse manager here at NC Express Services. I am responsible of making sure the techs have all the best material on hand, so their jobs run smoothly and efficiently. I have a wonderful husband along with, 3 wonderful children, whom two have blessed me with 3 AMAZING grandbabies. I also have 2 super Step-kids and 2 beautiful daughter-in-laws. I also fell in love with the Cane Corso breed as well as the dachshund breed. I have 2 Cane Corso’s and 1 long haired dachshund and of course I have one kitty cat. I am blessed with family at home and at work. Can’t wait to help you with your next electrical need in the future.
Bobby Wagner, Operations Manager
Hello, I am Bobby Wagner, I am a husband, father of 3, and community-focused professional with a background in law enforcement, volunteer firefighting, and small business ownership. In my role as Operations Manager, I bring my experience in building community and attention to detail to ensure smooth and effective operations for both the company and our customers.
Matthew Praino, Assistant Warehouse Manager
Hello, I’m Matthew, I’ve worked in the construction industry for around 10 years. I’m now branching out into the electrical field, which I’m excited to learn more about. In my free time, I enjoy watching movies, playing video games, and admiring fast cars. I also make time for leisure activities like playing disc golf and spending time with my wife and two dogs. I’m excited to start this new chapter in my career and whatever it brings.
Darius Shaw, Marketing
Hello, I’m Darius, I work in marketing here at NC Express. I try to maintain a keen eye for detail and enjoy putting that attention to detail in all my works. I am also a big dog lover and enjoy spending my free time walking on the beach with my furry friend. I also enjoy painting and drawing, it’s a form of self-expression and a way to unwind after a long day of work. I’m excited to be able to take my skills and experiences and apply them to new and exciting projects.
Facts about our Technicians
Our Raleigh area Service Technicians are required to:
Receive annual training. The electrical code is changing frequently and we want your service technician to be familiar with the latest codes. This will not only ensure that your electrical system is safe, it will also help improve the value of your home.
Remain drug-free: We demand that our Raleigh Service Technicians keep a clear mind and solid strong skills when working in your home or business.
Wear Foot Protectors: Our service technicians will treat your home as good if not better than their own.
Vacuum and clean up after themselves: Each truck has cleaners, drop cloths, dustpan, broom and cordless vacuum so that we leave your home or business just as clean as we found it.
Look and act professional: Our Raleigh area service technicians know that you never get a second chance to make a first impression. Therefore they will not only look professional, but they will also speak and act professionally as well. They will not smoke in your home, leave a mess in your yard or use foul language and they will also be mindful of children and pets. We want you to WANT us to be your Raleigh area service technician for life, and will do everything possible to make that happen.
Make sure you understand: Sometimes service technicians use terms that most people do not understand. Our service technicians are taught to explain everything they found or did in terms that you will understand. If you have questions at all, please do not hesitate to contact Bob at 919-859-9588.