PRIVACY POLICY

Privacy Policy for NC Express

Effective Date: May 9, 2025

At NC Express, we are committed to protecting your privacy and ensuring transparency in how we collect, use, and share your personal information. This Privacy Policy outlines our practices regarding the collection and use of personal data, including information provided through our website and SMS communications.

1. Information We Collect

We collect personal information that you provide to us directly, including:

Contact Information: Name, phone number, email address, and mailing address.
SMS Consent Information: Mobile phone number provided for SMS communications.
Usage Data: Information about your interactions with our website and services.

2. How We Use Your Information

We use the collected information for the following purposes:

Providing Services: To deliver the services you request, including processing orders and providing customer support.
Communication: To send you transactional messages, updates, and promotional offers via SMS, email, or other communication channels.
Improving Services: To analyze usage patterns and improve our website and services.

3. Sharing Your Information

We do not share, sell, or rent your personal information to third parties for their marketing purposes. Specifically:

SMS Consent Information: Your mobile phone number and consent to receive SMS messages will not be shared with third parties or affiliates.
Service Providers: We may share information with trusted service providers who assist us in operating our business, such as payment processors and hosting services. These providers are obligated to maintain the confidentiality of your information.

4. SMS Communications

By providing your mobile phone number and opting in to receive SMS messages from NC Express, you consent to receive the following types of messages:

Transactional Messages: Order confirmations, shipping updates, and customer service communications.
Promotional Messages: Special offers, discounts, and marketing promotions.

Standard messaging disclosures:

Opt-Out Instructions: Reply STOP to opt-out; Reply HELP for support.
Message & Data Rates: Message and data rates may apply.
Messaging Frequency: Messaging frequency may vary.
Privacy Policy: Visit https://www.ncexpress.pro/privacy to see our Privacy Policy and terms and conditions.

5. Consent Management

We obtain your consent to receive SMS messages through the following methods:

Website Forms: When you provide your mobile phone number on our website, you will be presented with an opt-in checkbox to consent to receive SMS messages.
Customer Interactions: During customer service interactions, we may request your consent to send SMS updates.

We maintain records of your consent, including the date and time of consent, the method of consent, and the specific campaign for which consent was provided.

6. Data Retention and Security

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, and destruction.

7. Your Rights and Choices

You have the right to:

Access: Request access to the personal information we hold about you.
Correction: Request correction of any inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to legal obligations.
Opt-Out: Opt-out of receiving marketing communications by following the instructions provided in our messages.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

NC Express

(919) 626-8625